Glossary
Automation and AI terms, defined
Plain definitions of the automation, integration and AI terms used across the Suora Knowledge Center. One page per term.
- AI agentAn AI agent is a software system that pursues a stated goal by choosing its own sequence of actions — deciding which tools to call and in what order — rather than following a path fixed by its builder.
- APIAn API is a defined interface that lets one software system request data or actions from another, using a documented set of operations rather than a human interface.
- Business process automationBusiness process automation is the use of software to carry out the repeatable steps of a defined business process, so the process runs without a person performing each step manually.
- ConnectorA connector is a pre-built integration between two systems, maintained by a vendor, that handles the technical detail of moving data between them without custom code.
- Human-in-the-loopHuman-in-the-loop describes an automated process that pauses at a defined point for a person to approve, correct or reject the system's proposed action before it takes effect.
- System integrationSystem integration is the work of making separate business systems operate as one: agreeing what each record means, moving data between them reliably, and keeping them consistent as they change.
- WebhookA webhook is a message one system sends to another automatically when a specific event happens, so the receiving system learns about the change immediately instead of asking repeatedly.
- Workflow automationWorkflow automation is software that runs a fixed sequence of tasks when a trigger occurs, following rules defined in advance rather than deciding what to do at run time.